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Data Protection Notice

General Data Protection Notice for Customers and Business Partners

Data Processing Information for the DGS Websites

This Data Processing Information explains how personal data about you is collected, processed and used by DGS Diesel- und Getriebeservice GmbH (hereinafter “DGS,” “we,” or “us”) as data controller when you use the DGS Websites available under www.dgs-mainz.com.

At DGS, we take our responsibility to protect your personal data serious. As used in this Data Processing Information, “personal data” means any information – either alone or in combination with other information we can access – that relates to you as an identified or identifiable individual. We respect your right to privacy and will only process your personal data in accordance with applicable data protection laws. This Data Processing Information applies to information we collect when you use the DGS Websites and its functionalities.

1. Information on Data Collection and Use

We collect certain information every time you visit our DGS Websites. This information is used for the purposes which we list below. The specific types of personal data we collect depend upon your activities on the DGS Websites, as also further explained below.

1.1 Information automatically collected

When you use the DGS Websites without registration, you are not required to actively provide certain personal data; however, we automatically collect and process the following information:
technical session and connection information including IP address of your device; browser type; information about your device, hardware and software; preferences; web pages you visited just before the DGS Websites; pages you viewed on the DGS Websites and dates and times of your visit.
We process and use the data specified above for the purposes of (1) providing the DGS Websites and its functionalities; (2) improving the DGS Website’s features and functionalities; and (3) preventing and detecting misuse and malfunction of the DGS Websites including troubleshooting.
Collection of this type of information occurs inter alia by means of cookies. For more detailed information on the types of cookies and their specific purposes, please see Sec. 2 below.
The processing and use of the data is based on statutory provisions which justify those operations on the grounds that (1) the processing is necessary for the performance of the contract about the use of the DGS Websites; or (2) DGS has a legitimate interest in ensuring the functionality and error-free operation of the DGS Websites and that it is tailored to the user’s needs.

1.2 User requests, Account Creation and Signing-in

When you create a DGS WebShop Account (which is required for some parts of the DGS Websites), we collect the information you provide in the registration process, which may include:
First name and surname, email address, phone numbers, area of activity, industry category, name and type of your organization, company’s address.
The same data is processed when the user fills in the contact form on the website, e.g. the user sends a request for technical information.
We process and use the information specified above for the purposes of (1) checking your eligibility for and the administration of your DGS Account; (2) performing the Terms of Use regarding the DGS Websites and any and all rights and obligations thereunder; (3) tailoring the DGS Websites and the content to your needs; and (4) communicating with you by sending you technical notices, updates, security alerts and support and administrative messages, respond to your questions and requests and provide customer service.
The processing and use of the data is based on statutory provisions which justify those operations on the grounds that (1) the processing is necessary for the performance of the Agreement including the Terms of Use regarding the DGS Websites; or (2) DGS has a legitimate interest in ensuring the functionality of the DGS Websites and that it is tailored to the user’s needs.
If you create or log in to a DGS Account we use your login data (user name and password) for the purpose of providing and administrating your access to the DGS Websites and – as the case maybe – further online services by DGS or third parties which are accessible through the DGS Websites. The information you provide in order to register (user name and password) is processed to check and verify your authorization and to handle requests from you to reset your password.

1.3 Further services

You may provide further information to us when you order further services through the DGS Websites; such information may include: delivery address; payment information, etc. The collection and use of such additional information is governed by a separate Data Processing Information for the particular service.

2. Cookies

We use cookies, a standard Internet technology that allows us to store and retrieve login and other usage information for every user of the DGS Websites. “Cookies” are small text files that are stored by your web browser on your computer's hard drive. They allow DGS to store such things as user preferences. The DGS Websites uses both session cookies and persistent cookies. Session cookies are temporary cookies that expire (and are automatically erased) when you close your browser. Persistent cookies stay in your browser until they expire, or until you delete them.

Cookies allow us to recognize your device (e.g. your laptop or mobile device) so that your experience of our DGS Websites can be tailored to your device. Cookies do not typically identify you as an individual, just the device you are using. We use cookies to save information such as passwords and preferences so you don’t have to re-enter it each time you visit our DGS Websites, to deliver content tailored to your interests and to optimize the performance of the DGS Websites. The information connected with the cookie can also be visitors' preferences and record session information, such as pages visited, interactions with the DGS Websites’ features, time spent on our DGS Websites and language preference.

Most internet browsers allow you to block cookies from your browser. If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here: http://www.allaboutcookies.org/ or use the automated disabling tool where available. However, some of the services in relation to the DGS Websites will not function well if cookies are disabled.

Below, we have provided a list of the categories of cookies used on our DGS Websites, and a description of what these cookies do. Some of these cookies are essential to the operation of the DGS Websites. Others are not essential, but help us to improve our DGS Websites by collecting anonymous user information, or try and improve your experience of our DGS Websites by remembering your choices.

We use the following types of cookies:

Strictly necessary cookies: – which enable services and applications you have specifically asked for

We use certain cookies which are essential to the operation of our DGS Websites. For example, these types of cookies enable you to log into secure areas of our DGS Websites, provide the necessary security your visit to our DGS Websites requires, and help ensure the content of the pages you request loads quickly. Without these cookies, DGS Websites services that you have asked for cannot be provided as required.

The use of these cookies implicates processing the following type of data: [anonymous browser session ID, permission groups, user ID]. As far as this data must be considered personal data, the processing is based on statutory provisions which justify this on the ground that the processing is necessary to provide the requested DGS Websites services.

Functionality Cookies: – which remember your choices to improve your experience

These cookies allow our DGS Websites to remember choices you make, such as remembering your preferred language, the type of device you are using, the region you are in. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit the DGS Websites. As described above, you may disable any of these functional cookies; but if you do so, then various functions of our DGS Websites may be unavailable to you or may not work the way you want them to.

The use of these cookies implicates processing the following type of data: [device ID, preferred language]. As far as this data must be considered personal data, the processing is based on statutory provisions which justify this on the ground that (1) the processing is necessary to provide the requested DGS Websites services; or (2) DGS has a legitimate interest in ensuring the functionality of the DGS Websites and that it is tailored to the user’s needs.

Performance/ analytics Cookies: – which collect pseudonymous information about the web pages you visit

These cookies collect information about how visitors use our DGS Websites, for example, which pages our visitors go to most often, and if they get error messages on those pages. These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and pseudonymous (inter alia we remove the last two octets of your IP address). We do not associate usage data collected through these cookies with personal data which you may have provided when registering for a DGS Account (e. g. your name).

On the DGS Websites, we use “Google Analytics” a service for web analysis of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) to collect and store data about your use of the DGS Websites for the purposes of optimization of the DGS Websites services and marketing. Usage profiles may be created from this data under a pseudonym using cookies.

As far as this data must be considered personal data, the processing is based on statutory provisions which justify this on the ground that (1) DGS has a legitimate interest that the DGS Websites is tailored to the user’s needs; or (2) the data is used in pseudonymous form for the purpose of marketing and optimization purposes and the user has not objected to this use. You may object to the collection and processing by Google technology at any time with effect for the future by clicking this link https://tools.google.com/dlpage/gaoptout?hl=en

Third party Cookies: – which collect information for third parties

We use external dynamic content to optimize the presentation and offers of our website. When you visit the website, a request is made automatically via API to the server of the respective content provider, in which certain log data (e.g. the IP address of the users) are transmitted. The dynamic content is then transmitted to our website and presented there.

We use external content in connection with the following functionalities:

Google Maps

We use Google Maps to provide you with an interactive map to you. When the map is displayed, data, including your IP address and location, is transferred to Google's servers in the United States and stored there. This processing is based on our predominant interest in the optimal marketing of our offer according to article 6 para 1 F) DSGVO.

Google is certified at: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active

3. Contact forms, Subscription to newsletters and other marketing communications

The DGS Websites may offer you the possibility to subscribe to a newsletter or other marketing communications which will be sent to you via email. For this purpose we process and use your name and email address in order to provide you with the newsletter and other subscribed communications. The type of newsletter depends on the selection company type and vehicle type in the registration form.

The processing and use of personal data for the purpose of subscriptions to newsletters and other marketing communications is based on (1) statutory provisions which justify those operations on the ground that the processing is necessary for the performance of the subscription; or (2) your consent.

We use the double-opt-in-procedure in order to verify your subscription / consent. We store your confirmation in order to document and prove your subscription / consent. You have the right to cancel your subscription / to withdraw your consent at any time without incurring any costs other than the transmission costs in accordance with the basic tariffs. The cancellation / withdrawal of consent shall not affect the lawfulness of processing based on consent before the cancellation / withdrawal.

4. Order of brochures and further promotional materials

You can order brochures and – also in context of specific applications and services provided through the DGS Websites - further promotional and advertising materials on our DGS Websites. We process and use the information you provide (such as your name, address, further contact details as well as the selected brochure) to execute your order and send you the material in the desired manner (via email, postal service etc.).

The processing and use of personal data for these purposes is based on (1) statutory provisions which justify those operations on the ground that the processing is necessary for the performance of the orders; or (2) your consent. You have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

5. Sharing data within the DGS Group

DGS is a company located in Germany which operates globally and is part of the DGS group of companies. The data you provide to us in the course of registration for a DGS Account (see no. 1.2 above), will be stored in our centralized customer data base in Germany and shared within the DGS Group for the purpose of managing your relationship with DGS and the DGS Group.

The sharing and use of the data is based on statutory provisions which justify those operations on the grounds that (1) the processing is necessary for the performance of the Agreement including the Terms of Use regarding the DGS Websites; or (2) DGS has a legitimate interest in sharing this data within the DGS Group for internal administrative purposes.

The DGS Account information relating to you might be processed outside of your local jurisdiction and the European Economic Area including, in the following countries e.g. US, Russia, Belarus. Where we are required not to transfer your personal data out of your local jurisdiction as per the applicable laws on data protection in your local jurisdiction, we will take appropriate measures to ensure the compliance with such requirements.

Any transfer of your personal data to a third country (i.e. which is not a member of EU/EEA) will continue to be in compliance with all applicable data protection laws.

As far as a third country is not recognized by the European Commission or in your local jurisdiction to provide an adequate level of protection, DGS will take appropriate safeguards to ensure adequate protection of your data; e.g. by concluding data transfer agreements with third country recipients comprising standard contractual clauses which in accordance with the decisions of the European Commission provide adequate safeguards and can be requested under This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

Sharing data outside of the DGS Group

In order to provide certain Applications and Services we share your data with particular external parties which perform services on our behalf. We may use third party service providers to offer or facilitate services on our behalf, such as a newsletter service provider, IT-provider, web hosting provider as well as any other service provider which act as data processors and therefore process the data on our behalf and under our instructions. These third parties are prohibited from using your personal data for their own commercial, promotional or any other purposes than those explicitly instructed for and they have to follow our express instructions and comply with appropriate security measures to protect your personal data.

We might disclose personal information when required by law to comply with a current judicial proceeding, a court order or legal process served on us, or as otherwise required by any applicable law, rule or regulation.

6. Deletion of Data

Generally, we delete personal data as soon as it is no longer necessary in relation to the purposes for which the data was initially collected or processed. In case the processing is based on consent and you withdraw your consent we will delete your personal data without undue delay after the withdrawal unless we are legally required to retain the data which may be up to ten years.

8. Other services, applications and websites

Via the DGS Websites you may access other services and applications the use of personal data by which is explained in separate date protection information documents. Also, our DGS Websites contain links to other websites. DGS is not responsible for the use and protection of personal data on these other sites. We encourage you to be aware when you leave our DGS Websites and to read the data protection information of the other websites.

9. Your rights

You are generally entitled to request from DGS access to and rectification or erasure of personal data that we store about you or – as the case maybe - restriction of processing as far as it concerns you or to object to processing as well as the assert your right to data portability; all as granted by applicable data protection laws. You also have the right to lodge a complaint with a supervisory authority which can be contacted through: (https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html).

10. Contact

In case of any request concerning our use, integrity and/or accuracy of your personal data or in case you want to assert any of your rights mentioned under Sec. 9, you may contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.

11. Changes to this Data Protection Information

As our collection and processing of your data may change over time, we might also modify this Data Protection Information in order for it to always correctly reflect our data processing practices. We encourage you to review it from time to time.

Last modified: 29 May, 2018